Questions like, “Where’s my order?” “What’s the delivery time?” are surprisingly common. More often than not, support reps end up answering the same questions every day.
In addition to all of the above, you can create separate inboxes for different teams and set user roles & permissions on both Tidio and Zendesk. And features like ticket assignment, private notes, mentions, and tags help you do just that. Internal collaborationĬollaboration is an integral part of effective support. You can reply to your customers over email, live chat and Facebook using both. Top Similarities Between Tidio and Zendesk Multi-channel supportīoth Tidio and Zendesk offer multi-channel support to help you respond to your customers across multiple channels. Here’s a complete breakdown of Tidio’s pricing plans. Their plans are sold completely independently of each other.
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Tidio has four different pricing plans including a free one. Buying in on an overpriced tool will only eat away at your ROI. The price of the tool should fit your budget and requirements.
Shopify Reviews: Tidio ✅ | Zendesk ❌ Pricing So while there’s no doubt it’s a great tool, it does not seem to be a good fit for Shopify store owners. Zendesk on the other hand has about 130 reviews and an average rating of 2.5. In fact, it’s the highest-rated live chat app on the Shopify store. Tidio has over 1,1000 reviews and an average rating of 4.7. We’ll jump into the good and bad reviews of both at a later section but let’s give you a quick overview of their Shopify app store ratings. Knowledge Base: Tidio ❌ | Zendesk ✅ Shopify reviewsīefore picking any software, you’ll want to see what existing and past users had to say about their experience.
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Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer-facing FAQ tool. Zendesk, on the other hand, might be a better option if you're looking for an all-in-one customer service tool to serve as your CRM, ticketing software, live chat, and messaging platform, etc. But without their live chat function, it’s unlikely you’d select Tidio as your support tool. And it has one of the best Shopify live chat apps there is. Tidio is a great tool to manage your ecommerce support. Integrations: Tidio ❌ | Zendesk ✅ All-in-one support While Zendesk has more than 200 on their marketplace. However, there's a vast difference in the number of integrations. And that's possible on both Tidio and Zendesk. You want to be able to seamlessly integrate the existing tools you use with the ecommerce helpdesk solution you choose. Platforms: Tidio ❌ | Zendesk ✅ Integrations On the other hand, Zendesk supports all of the above except BigCommerce. Tidio supports Shopify, BigCommerce, PrestaShop, and Magento, and but doesn’t support WooCommerce. Ecommerce viability: Tidio ✅ | Zendesk ❌ ChannelsĬustomers might reach out to you from any channel they prefer, and you need to reply within that channel. But their offerings are much better suited for large enterprise-level businesses. Now, it should be said that Zendesk’s product has similar capabilities as well. The main areas their tool covers include: Neither Tidio nor Zendesk are specifically built for ecommerce or Shopify.īut the feature set of Tidio is more akin to the needs of a small or medium-sized ecommerce business. Let’s get right into the major differences between both of these shared inbox tools for your Shopify store. Top Differences Between Tidio and Zendesk If you think of customer service software as an industry, Zendesk would be at the top. Zendesk comes with an exhaustive set of features, integrates with almost all the apps in your stack, and caters to industries across the board. Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. At the moment, it’s also the highest-ranked live chat app on the Shopify store. You can use Tidio to connect with your customers and solve their queries quickly and efficiently. Tidio is a great live chat solution to help ecommerce companies have better conversations with their customers. Before we get into comparing Tidio and Zendesk, let’s get a bit of context for both the tools to start.
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